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Joomla 1.7 Help – Cannot Save Changes in User Manager

Joomla 1.7 Help – This was a relatively easy problem to fix but there were no error messages visible to me so It was quite confusing at first.  I was making some changes in a user profile in the User Manager, but was not able to save the changes.  There were no error messages indicating what the problem was but eventually I figured out the problem.

Problem:

  • In the User Manager cannot save changes
  • Kept on clicking on the buttons ‘Save’, ‘Save & Close’, ‘Save & New’, but nothing was happening
  • No Error messages visible

Solutions:

The issue is if you enabled the User Profile Plugin in the Plugin Manager with required fields in the profile, these fields must be entered into the profile when saving.  There are 3 different types of solutions, you can choose to:

  1. Disable the User-Profile Plugin  or
  2. Change User Profile Plugin fields to be Optional  or
  3. Complete Required Fields in the User Profile in User Manager
Plugin Manager Disable User Profile
Plugin Manager Disable User Profile

Solution 1:  Disable the User-Profile Plugin

  • Login to your Joomla 1.7 Administrator backend
  • Click on ‘Extensions‘, ‘Plug-in Manager
  • Edit ‘User-Profile’
  • Under Details, set the following value:
      • Enabled = Disabled
  • Click on ‘Save & Close’

or

Plugin Manager User Profile Set to Optional
Plugin Manager User Profile Set to Optional

Solution 2:  Change User Profile Plugin fields to be Optional

  • Login to your Joomla 1.7 Administrator backend
  • Click on ‘Extensions‘, ‘Plug-in Manager’
  • Edit ‘User-Profile’
  • Under Basic Options, set the following value:
      • Check the drop down boxes and change required to Optional
  • Click on ‘Save & Close’

or

User Manager User Profile Fill in Required FIelds in Red
User Manager User Profile Fill in Required FIelds in Red

Solution 3:  Complete Required Fields in the User Profile

  • Login to your Joomla 1.7 Administrator backend
  • Click on ‘Users’, ‘User Manager’
  • Edit the user you want to make changes to
  • On the right side, expand the heading ‘User Profile’
  • Fill in the required fields in red
  • Click on ‘Save & Close’

So you can try any of the 3 solutions above and you should be able to save your user profile. If you have any questions, let me know.

Thanks,

Elaine

2 comments
  1. Ann

    Tried all of above to save and edit on user manager page…still getting error on page and cannot save changes. Is there anything else I can check?

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